Shipping policy

Grace and Gaia: SHIPPING POLICY

1. Shipping Options

At Grace and Gaia, we are committed to delivering your purchases in a timely and secure manner. To achieve this, we offer the following shipping options:

  • Standard Shipping: Our standard shipping option provides cost-effective delivery within a specified timeframe. We aim to dispatch items within 2-3 days of placing the order

  • Express Shipping: For those who require their orders more quickly, we offer express shipping at an additional cost. This option delivers your items within a shorter time frame. We aim to dispatch with 1-2 days

2. Order Processing Time

All orders are processed within 2-3 business days. Once your order is processed, it will be prepared for shipping. You will receive a notification with tracking information once your order is on its way. 

3. Shipping Times

Shipping times may vary depending on your location and the shipping option selected. All our items are shipped from our base in London, ENGLAND. Please be aware that strikes and circumstances beyond our control may occasionally impact delivery times.

4. International Shipping

We currently only ship with United Kingdom.

We occasionally ship outside the UK, but please get in touch with us if we can. For international orders, please note that shipping times and costs may vary. Customs and import duties may apply to international shipments, and customers are responsible for covering these additional fees. Please be aware that strikes and circumstances beyond our control may occasionally impact delivery times.

5. Shipping Fees

Shipping fees are calculated based on the chosen shipping option, the weight and dimensions of the items in your order, and your location. You will be provided with the exact shipping cost at the checkout stage before confirming your order.

6. Tracking Your Order (ONLY AVAILABLE ON CERTAIN ORDERS)

Once your order has been shipped, you will receive a tracking number and a link to track your order's progress. Please note that it may take up to 48 hours for tracking information to become available.

7. Lost or Damaged Shipments

Grace and Gaia is not responsible for any items lost or damaged during shipping. If you encounter any issues with your shipment, please contact the shipping carrier directly. We will, however, provide support and assistance in resolving such matters to the best of our ability.

8. Shipping Restrictions

Please be aware that some items may have shipping restrictions due to their size, weight, or content. Any such limitations will be clearly indicated on the product page.

9. Delivery Address

It is the responsibility of the customer to ensure that the shipping address provided is accurate and complete. Grace and Gaia will not be held responsible for items shipped to an incorrect address due to an error in the provided information.

10. Returns Due to Shipping Errors

If there is an error in your shipment or if you receive a damaged item, please contact our customer support team at support@graceandgaia.com. We will work with you to resolve the issue promptly.

11. Contact Us

If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to reach out to our customer support team at support@graceandgaia.com. Your satisfaction is important to us, and we are here to ensure a smooth and pleasant shopping experience. Please note that strikes and circumstances beyond our control may impact delivery times on rare occasions.